From Ascgroup

The Quality Analyst performs the trend analysis based on the inspections performed that have been scored in accordance with the criteria in the QA Plan. The Quality Analyst is composed of the chart above and the Section Details and Line Item details below.

A variety of options and filters are available to customize the results at the top of the Quality Analyst screen. These include:

- From/To date selection

- User type:

Administrators – Only SeeSOR administrators
Service Recipient – the receiving entity of the service or product
Service Providers – provider of the service or product
Others – management, guest or temporary users of SeeSOR
Inspectors – specialist inspectors that may not have direct access to SeeSOR

The above options are primarily used to compare the trends of the Service Recipient inspections to the Service Provider inspections. Where the trend is similar and of a similar magnitude the contracting authority can have confidence that the reporting of the Service Provider is reliable and less oversight in necessary (reducing the inspection cost of the Service Recipient).

- Site:

Select a single Site or any group of Sites for inclusion in the trend analysis.

- Interval:

Time period to be averaged and to be plotted, intervals available are weekly, monthly, quarterly or annually.

- Sequence type:

Carry Forward Data – Plots actual data, should there be no data for an interval, carry forward the score from the previous interval. This is used since there my not have been an inspection scheduled for the interval. Carry forward smoothes the trend line.

Existing Data Only – Plots only actually observed and documented data. If no actual data is observed the line will appear to go to zero in the plot but will not be calculated as zero.

- Line Item (LI) value type:

Primary LI Value – The relative ranking and importance of each requirement that is entered into the QA Plan to establish the importance to be applied to the weighted average calculation of scores.

Alternate LI Value – An alternate to the Primary LI value to create a different perspective of the relationship of the line item weighted average scores. This could be used for incentive payment plans, financial payments of priced requirements, quality of life distinctions, safety, etc.

- Include Inactive QA Plans – Plot will include scores that may have been recorded before the QA Plan was inactivated.

- Include Disapproved Inspections – The default plot will exclude inspections that have designated as “disapproved”. To include these inspections in the trend plot and calculation the box should be checked.

Charting options include:

- Visual Options of Axis Date; Dark (background) Shading; Grid Lines; Markers; Chart Lines.
- Stat Line (Means) – plots the average of the data.
- Stat Line (Regression) – plots the regression line that is the primary predictor of trend.
- Other Visual controls of Bar Chart; Adjust Scale and the setting of the Y-axis range and number of divisions to display.

The chart below shows the average score for each Section for each interval. By selecting the box on the left the section’s trend line will be included in the chart above. Selecting the “Total” will create a plot of the weighted average of the Sections selected.

The individual line item average scores are indicated in the bottom of the Quality Analyst screen. These scores are examined to identify the causes of a down turn to a trend. After identifying those poor performing line items, quality management can review the documentation available in the Inspection Results module to design the corrective actions to reverse an undesired change in trend.

By clicking on the Line Item number (in blue and underlined) SeeSOR will display the Line Item Inspection History (below) metrics for the individual requirement. This metric represents the lowest level of analysis possible and will assist in quickly identifying the actual inspections that create the performance problems.

The green and red horizontal lines are regions that are user determined for Exceeds Expectation (Green line and above), Meets Expectation (between Green and Red lines) and Unsatisfactory (below the red line).

Options checked in the Line Chart panel include adjusted (sample shows the plot from 4 to 9).

Options checked in the Stat Line panel include the Standard Deviation and Regression. The Standard Deviation for the sample shows a range of about 7.25 to 8.1 (a relatively narrow band that is well above the meeting expectation line (5) is a very good indication of consistent quality above expectations). The Regression shows a very slight downward trend (7.75 to 7.6), which should not represent a problem since the overall quality level is considerably above expectations.

LI Inspection Data shows the date and score for each individual inspection. To view the details of the individual inspection, including the individual checklist item scores and the comments, click on the blue highlighted date. This is the origin of the score and all metrics and is therefore, the lowest possible drill down level.

There are no specific reports associated with this module. However, data can be selected (left click on any data and drag the cursor to the new location) to copy and paste into Excel or other file format for manipulation and reporting.