From Ascgroup

Repeat CAs allow the rapid identification of performance problems and the lack of effective solutions to the identified problem. Repeat CAs should be reviewed and if the same problem continues to occur then the process of problem solving is not working and the quality management program is not performing. Action required is to study the extent that Root Cause Analysis is performed; review the design of solutions; and audit the implementation and follow-up practices of the quality program.

The chart (top of the screen) shows the bar chart that indicates the number of repeat CAs (Line Item Count) that have the associated number of Repeat CAs. In this case, the bar chart indicates that there are eight line items that have two CAs and that there is one line item that has six CA.

The date range selected is critical in determining the extent of the quality management problem. If there are a large number of issues raised in a period as short as three months there may be need for concern. If there are repeat CAs, but if they were spread over a year, there would be less need for concern as long as the total number of repeat issues was not excessive.

The specific CAs are listed in the Repeat CA Detail at the lower part of the screen. In the example above, line item 3.C.3.a it the first item to have two repeat CAs. Click on the Line Item number to call-up the CA to read the issue and responses. This is the same as using the Corrective Action Module to navigate to the Corrective Action Detail.