From Ascgroup
Quality Management Metrics and Trends with SeeSOR.NET
SeeSOR.NET takes SeeSOR to the web and is designed to be your Enterprise Quality Management System. Whether you are on-site or located thousands of miles away, SeeSOR.NET allows you to maintain multiple projects in one location and to access them through a single portal. The SeeSOR.NET Enterprise allows the consolidation of quality management information and documentation in one place available from anywhere and provides the quality management metrics and trends to ensure that you are achieving continuous improvement in meeting the requirements of your service.
With the outsourcing of services comes the hope of cost savings and the anxiety that those services will be performed at levels maintaining or raising current standards. Those contracts with the performance of high risk or critical activities, such as those where safety and reliability are key to the core function of the contract, this becomes even more imperative. While all outsourcing contracts are entered into with high expectations, the results are often mixed, if not negative. Due to the long nature of the contracts, staff changes during the life of the contract and the evolving set of requirements inherent in any modern day business, quality measurement of the services delivered is difficult. Most organizations lack a systematic approach and toolset for monitoring contractor performance in the post-award phase.
ASC Group advocates use of both a management process and toolset designed to collaboratively manage large service contracts. The management process puts a premium on accurately measuring a contractor’s performance against pre-agreed criteria and then resolving performance issues on a timely basis. The toolset should be a central repository of services to be provided, delivery expectations and inspected results. Best results are achieved when the tool is used by both the contracting organization and the contractor, to document performance trends and resolve any issues regarding contractor performance.