Wiki/SeeSOR.NET FAQs/Why does SeeSOR track performance trends as well as results?

From Ascgroup

Jump to: navigation, search

ASC has always agreed with Deming's Total Quality Management philosophy that trends are more important than snapshots.
Look at the following example, where performance for a 1 year period is selected:
Qual Analyst Select2.png


Note the raw results for 2 different functional Annexes (Sections):

Qual Analyst - Raw Result.png


Selecting the Mean ["Stat Line (Means)"] which is the equivalent of a snapshot or average, we see that Section 3 could appear to be outperforming Section 8:

Qual Analyst - Mean.png


If instead, we select the Trend ["Stat Line (Regression)"], we see that Section 8 is showing a rather strong positive improvement, while the performance of Section 3 is declining:

Qual Analyst - Trend.png

As a Manager, one should be more concerned with Section 3's performance. Section 8 started weaker, ran into some trouble, and then appears to have "righted the ship" over the course of the year. Section 3 started stronger, but has shown a continued decline in performance since. This in spite of the fact that if one were only looking at the results for the year (the snapshot or average), one could conclude that Section 3 performance "appears" significantly stronger. ASC subscribes to the philosophy that all views should be considered (and builds this capability into SeeSOR), but considerable "weight" (and thus attention) should be paid to performance over time - that result tells a better story of performance than a snapshot or average.